Resources
Latest Posts from the Blog
Avoiding Underinsurance: Is Your Business Protected?
In today’s volatile economic climate, underinsurance remains a significant risk for Aussie businesses. Despite increased awareness over the years, many businesses, large and small, still ...
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The Ultimate Guide to Business Insurance for E-commerce & Online Businesses
Where to start when seeking insurance for your e-commerce business Over the past decade, we’ve seen a surge in Aussie online shopping businesses with reportedly ...
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A Day in the Life of… Macey Insurance Brokers partners with Think Regional Platform
We’ve spent decades serving regional communities with their insurance needs, but it’s our stellar team that truly drives our success. That’s why we’ve partnered with ...
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On the Road: Effective Ways to Manage Insurance Risks for Work Vehicles
Managing a fleet of work vehicles or even a single company car involves several risks ranging from accidents and theft to liability issues. For businesses ...
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Insurance Factsheets
Our Way of doing things
As experienced and committed insurance brokers, we can bring tremendous value to our clients’ businesses. To help us maximise this value at every opportunity, we’ve created
a simple 6-step process, the Macey Way.
Discovery
Discovery
- Connect with the client
- Evaluate their business and current insurances
- Understand their risk profile and needs
Research
Research
- Identify current and emerging industry risks
- Present relevant insights and risk advice
- Make and clearly explain all recommendations
Approval
Approval
- Review approved policy selection
- Bind cover and provide payment options
- Provide insurance certificate and policy documentation and document renewal date
Alterations
Alterations
- Discuss any changes that may impact a client's risk profile
- Confirm details of amendments
- Provide amended certificate of currency and policy documentation
Claims
Claims
- Be available to support client at every stage
- Review policy and provide clear action points/timings
- Negotiate with supplier/insurer claims team
- Follow-up continuously until successful claim settlement
Renew
Renew
- Review existing policy as renewal date approaches
- Consider any possible changes
- Reconnect with client
- Back to Step 1
